Legal

Privacy policy

Last updated: October 2026

This privacy policy explains how LL Towing ("we," "us") collects, uses and protects information when you visit lltowingservice.com or contact us by phone or text for towing, roadside assistance or vehicle hauling.

Information we collect

We only collect information you choose to give us, information needed to provide the service you request, and basic technical data from your browser. This may include:

• Contact details : your name and phone number.
• Location information : where you or your vehicle are, including addresses, exits, cross streets and any location pin you share with us, plus where the vehicle needs to go.
• Vehicle details : year, make, model, color, license plate, VIN, condition and any photos you send us.
• Service photos : photos we may take of your vehicle at pickup or drop-off, for example to show you it arrived safely at your mechanic.
• Motor club and insurance details : your provider and membership or claim information, if a roadside plan or insurer is covering your service.
• Payment details : information needed to process your payment. Card and app payments are handled by those payment providers.
• Website usage data : information such as your browser type, device, pages visited and how you found our site, collected through cookies and similar tools.

How we use your information

• To send a truck, find you and provide the towing, roadside or hauling service you request.
• To deliver your vehicle to the destination you choose and confirm it was dropped off.
• To bill you or your motor club or insurance provider, and to keep service records.
• To reply to your calls and texts.
• To complete accident and police-requested tows and the records they require.
• To understand how people use our website and to measure and improve our advertising.
• To prevent fraud and to comply with the law.

Phone calls and text messages

When you call or text us, we receive your phone number and the content of your messages, including any location or photos you share. We use them to respond to your request and provide service. Standard message and data rates from your carrier may apply. If you don't want any more texts from us, reply STOP or tell us when you call.

Cookies, analytics and advertising

Our website may use cookies and similar technologies, including tools from third parties such as Google, to understand site traffic and measure the results of our online advertising, such as how many people tap our call or text buttons. These providers may collect information about your visit under their own privacy policies. You can block or delete cookies in your browser settings, and you can manage Google ad personalization in your Google account settings.

How we share information

We do not sell your personal information. We may share it only:

• With your motor club or insurance provider, when you ask us to bill them for your service.
• With the repair shop, body shop or other destination you send your vehicle to, as needed to hand it off.
• With service providers who help us run our business, such as phone, payment, website and analytics providers.
• With law enforcement and government agencies for accident and police-requested tows, vehicle records or other legal requirements.
• With others when required by law, or to protect against fraud.

How long we keep information

We keep information as long as needed to provide your service and meet our legal, tax and record-keeping obligations, and then dispose of it securely.

Security

We take reasonable steps to protect the information you share with us. No method of sending or storing information is completely secure, so we can't guarantee absolute security.

Children

Our services are intended for adults. We do not knowingly collect personal information from anyone under 18 through our website.

Your choices

You may ask us what personal information we hold about you, or ask us to correct or delete it, subject to any records we're legally required to keep. Depending on where you live, including under Maryland law, you may have additional privacy rights. To make a request, call or text (410) 845-6708.

Changes to this policy

We may update this policy from time to time. The "last updated" date at the top shows when it was last changed.